Online Activation

Activation of a NEON subscription is initiated by TRX upon receiving a PO from a customer. An email is sent to the end user with the subject line “Welcome to NEON!”.

Activation Email

The instructions in the email lead to a webpage to activate using the activation code. The person that activates the NEON subscription will become an admin by default. The admin permission can be changed on the NEON website.

Activation Code

Activation Codes are used to activate a subscription at They are provided in the “Welcome to NEON!” email and are provided to customers of our Signal Mapper integration partners.

Activation Code

Once the company name and activation code are entered in, then the subscription is activated and an account can be set up. Users can use either an email address or a google account for the account username.

Create Account

Offline Activation

Users who wish to operate offline can bypass the login in NEON Command and activate their license offline. This process will prevent Command from connecting to the NEON Cloud which means that it should be used in conjunction with the Offline Buildings subscription feature.

Activating offline requires that one user activates online. Whoever activates the subscription online will be the admin, and they can use the hardware ID of the PC running NEON Command to generate an activation key that can then be entered in NEON Command.

Create Account